Careers

Job Summary

This role supports the leadership of projects and drives technology and process improvement initiatives that contribute to organizational growth and transformation. The successful candidate will administer the full business analysis lifecycle, including gathering and analyzing requirements, collaborating with stakeholders across teams, and delivering strategic, cost-effective solutions that enhance operational efficiency and business performance.

Core Responsibilities 

• Lead innovation and change initiatives from concept through implementation and post-deployment review.
• Collaborate with internal teams and business units to identify needs and align projects with strategic objectives.
• Identify and recommend innovative solutions to improve business processes, customer experience, and operational efficiency.
• Develop and document business requirements, process flows, and solution designs.
• Manage stakeholder expectations, project scope, benefits, and risks to ensure successful project delivery.
• Drive business process improvement initiatives by evaluating current practices and recommending efficient, optimized solutions.
• Support change management activities to ensure smooth implementation and user adoption of new processes and systems for all stakeholders.
• Promote the benefits of business solutions and foster stakeholder engagement and buy-in.
• Collaborate with cross-functional teams to implement changes, resolve issues, and monitor overall performance and impact.
• Serve as a liaison between business units, vendors, and technical teams to support the successful delivery of solutions.
• Promote continuous improvement by identifying opportunities to enhance processes, systems, and overall efficiency.
• Stay informed on industry trends and emerging technologies to recommend innovative tools and best practices.

Qualifications, Skills & Experience:

• Bachelor’s degree in Business, Finance, Information Systems, or a related field
• Minimum of 3 – 5 years’ relevant experience with demonstrated ability to oversee projects effectively
• Insurance industry experience or knowledge of insurance operations is highly desirable
• Strong expertise in business analysis, project management, business process improvement, and organizational change management
• Demonstrated analytical and problem-solving skills, with the ability to perform effectively in fast-paced environment

TO APPLY: Interested persons may apply in writing to The Manager, Human Resources & Training at careers@bahamasfirst.com.

Job Summary

The primary objective of the Application Support/Software Development Manager is to assume accountability for successful implementations of all client development projects and manage Level 2 support as well as remote and local application support and development teams.

Core Responsibilities

• Develop and maintain project plans, reports, and project-specific processes, including unit tests, system tests, and implementation plans.
• Create and maintain documentation for both technical and non-technical audiences.
• Manage technical design, development and deployment of software and digital applications from inception through user acceptance.
• Adherence to the principles of Change Management.
• Conduct compatibility assessments, collaborating with IT Teams and implementing strategies.
• Ensure successful implementation of all client development projects.
• Collaborate with cross-functional teams for project success, including developers, vendors, IT administrators, and business analysts to ensure projects align with organizational goals and are executed with precision.
• Liaise with business analysts, project managers, external vendors and stakeholders to review and define requirements.
• Ensure deliverables are released with quality on time and within budget as required.
• Display high levels of internal and external customer service at all times.

Qualifications & Experience

• Minimum Bachelor’s degree in technology and industry certifications in software development
• Minimum 3-5 years of relevant IT experience in a management or leadership role
• 5 years of relevant software development experience
• Experience in the services industry (Insurance, Information Technology, or Financial Services environments)
• Experience in leading and managing remote and local teams
• Experience in delivering complex solutions
• Excellent problem-solving and decision-making skills
• Strong communication and interpersonal skills
• Knowledge of industry-standard security practices and compliance regulations
• Problem-solving aptitude in a dynamic IT environment
• Proven full stack development background in a variety of development/ programming languages, a showcase of mobile/web applications development, demonstrating capability and advanced understanding of software development best practices is advantageous
• Ability to write and understand complex SQL statements
• Strong knowledge of C#, C++, JavaScript, VBScript, HTML5, CSS
• Strong knowledge of .Net Framework, net, jQuery, XML, JSON, SQL, Apache & IIS, API (WCF and RESTful) – for integrations
• Advanced knowledge design of data warehouse design and architecture & ETL software
• Proficient in Microsoft Office Suite
• Basic knowledge of Property & Casualty insurance principles, preferred
• Experience with Prime/Pure and/or Plexis QC and HPS preferred

Job Summary

The role requires a high level of customer service in the administration of Motor claims, including conducting inspections of motor vehicles on behalf of the company and facilitating motor claims settlement within The Commonwealth of The Bahamas, including at accident scenes.

Core Responsibilities

• Inspect vehicles at the Bahamas First facility or anywhere in the Commonwealth of The Bahamas for insurance purposes to determine market value, mechanical condition, roadworthiness, and acceptability of risk.
• Estimate parts and labor costs to ascertain the practicality of repairing damaged
• Review incoming repair estimates against observed damage (body, mechanical, electrical, or interior) to secure agreement on the cost of repairs with repair garages as necessary.
• Inspect damaged vehicles and compare observed damage against statements provided or obtained by claimants to determine the veracity of the statements given in determining
• Inspect vehicles where repairs are ongoing or have been
• Determine salvage value on total loss
• Inspect damaged vehicles at the scene of an accident, documenting physical evidence and, where possible, obtain statements from the parties involved using written or electronic means (with the client’s approval).
• Ensure that motor claims are registered in the company’s operating systems or other related

programs.

• Review claims with claimants and discuss settlement where
• Review claim files and approve settlement as necessary within settlement authority
• Conduct physical pre-inspection or virtual inspection via remote or other operating
• Prepare reports concerning inspections and forward them to the respective Agents or Adjusters/Advisors as applicable.
• Prepare insurance claim documents indicating repair cost estimates and

Qualifications, Skills & Experience

• Associate’s degree in a related field preferred
• Certification and/or intermediate knowledge of collision repair, auto body/mechanical repair
• Knowledge of vehicles/machines and tools, including their design, use and maintenance, is a plus
• General insurance knowledge is preferred, but not required
• Excellent organizational skills and attention to detail
• Effective written and oral communication skills and good time management skills
• Excellent Customer Service and interpersonal skills
• Proficient in Microsoft Office Suite and able to navigate internet-based applications and programs

TO APPLY: Interested persons may apply in writing to The Manager, Human Resources & Training at careers@bahamasfirst.com.