Careers

Careers at Bahamas First

A career in the insurance industry can provide an exciting adventure.
At Bahamas First, we’re always looking people to fit a variety of roles
requiring a diverse range of skills and talents, from a variety of backgrounds.

Are you future-driven and compassionate? If you think you can embody
our core values and want to make a meaningful difference to the people
and communities that we serve, then a career with Bahamas First could
be for you. Whether you’re just starting out, or looking for a new company
to evolve your experience, Bahamas First is waiting for you.

We Are F.I.R.S.T

Current Opportunities

Client Support Specialist

JOB SUMMARY

The primary objective of the Client Support Specialist is to coordinate and provide customer support for the Group’s client self-service application and related processes. The holder of this position will efficiently organize, respond, troubleshoot, and provide solutions to stakeholder queries and manage relevant quality assurance activities.

CORE RESPONSIBILITIES

Support Services

  • Manage inbound and outbound calls, emails, and chats in line with SLA, using predetermined scripts.
  • Liaise with Group Marketing Department to monitor Group’s social media queries and liaise with relevant personnel for responses.
  • Manage claims process queries and handover of the query.
  • Triage Agent questions and handover re policy administration software and online service portal.
  • Liaise with Agents and Brokers to ensure service processes are completed within agreed timeframes.
  • Prepare quote and/or walk client through the online quote process and manage document validation processes for consumer-facing applications.
  • Provide customers with detailed information about policies and products.
  • Develop and execute objectives for Customer Care day-to-day activities and prepare reports.

Supervision of Support Services

  • Supervise a team to effectively execute the needs and requirements of the unit as outlined.
  • Develop, implement and supervise support services standards and operation procedures, including quality control call monitoring, quality service surveys and performance reviews.

EDUCATION & EXPERIENCE

  • Bachelor’s Degree or higher in Business-related field from a reputable institution
  • Minimum of two years of relevant work experience in support services similar to a Call Center
  • Minimum of two years leading others in a supervisory capacity
  • Basic understanding of Customer Service principles
  • Basic understanding of the business of General Insurance preferred

Interested persons should apply in writing to Careers@BahamasFirst.com by 10 September 2021. Only shortlisted candidates will be contacted.

Innovation Business Analyst

Job Summary

The Business Analyst’s primary function is to work cross functionally to provide an objective perspective on the effectiveness of business processes and necessary steps to maintain successful functionality. The Business Analyst will gather information on processes that require improvement, organize those requirements, provide solutions for continuous quality improvements, and communicate the solutions clearly to the relevant parties.

Core Responsibilities

  • Communicate with internal colleagues to understand the needs of departments and the organization as it relates to confirmed and/or proposed initiatives.
  • Produce written documentation to support work, report on findings and risks, and present to the team and other stakeholders when necessary.
  • Work with team to identify innovative or modern ways to improve initiatives and/or the business.
  • Work with team to understand how to identify and develop initiatives for continuous business process improvements, and effective change management, where relevant.
  • Work with teammates to understand how to plan, implement and monitor business process changes and change management for projects and other initiatives.
  • Work with team to understand how to obtain agreement of the best method of introducing plans and recommendations to the business.
  • Work with team to understand how to communicate the benefits of recommendations across departments and help to address any uncertainty and concern.
  • Work closely with team to understand how to support other units and departments in making the recommended changes, including helping to resolve any issues.
  • Use initiative to understand the business and culture of the organization.
  • Influence stakeholders to support business projects.
  • Assist with project management for selected projects.
  • Test business processes and recommend improvements.

Education & Experience

  • Bachelor’s Degree or higher in Business-related field from a reputable institution.
  • Certificate in Insurance (CII) designation
  • Minimum 2 years of relevant work experience
  • Minimum 3-5 years of Insurance industry work experience
  • Understanding of the business of Insurance and its principles
  • Basic understanding of principles and practices related to Project Management, Change Management and Business Process Management

Core Competencies

  • Agility in thinking and focus of work
  • Creative, critical thinker
  • Strong work ethic
  • Effective team player
  • Excellent communication skills (written and verbal), with the ability to speak with and present to a range of audiences, sometimes acting as a translator between parties
  • The ability to effectively work under pressure on multiple projects within project timeframes
  • Excellent analytical skills and an informed, evidence-based approach
  • A strong interest in business and business development
  • Strong level of comfort with new technologies
  • Initiative and self-motivation

Interested persons should apply in writing to Careers@BahamasFirst.com by 25 June 2021. Only shortlisted candidates will be contacted.

Interested in joining our team?
Send us your resume.