Next Starts with First reflects both where we have been and where we are going. It speaks to continued leadership, defined by experience, accountability, and the ability to act when it matters, for our policyholders and for the industry we help shape.
Moderators
Devon Bethel, Manager - Commercial Lines, NUA
Ashley Fox, Customer Service Representative – Personal Lines, NUA
9:30am – 9:40am
Welcome
Amanda Dean, Manager – Human Resources & Training, BFCS
Prayer
Angella Stuart-McKenzie, Customer Accounts Representative, NUA
9:40am – 9:55am
Opening Remarks
Alison J. Treco, Executive Chair, BFH
9:55am – 10:45am
BFH Mission Launch
Amad Rashad Thompson, Chief Executive Officer, Astute Talent Management
10:45am – 11:00am
Collaboration Break
11:00am – 11:15am
COFFEE BREAK
11:15am – 11:45am
Executive Panel: Next Starts with First - Group Achievements of 2025 & Key Priorities for 2026
Moderator: Emmanuel O. Komolafe, Group Chief Risk Officer, BFCS
Alison J. Treco, Executive Chair, BFH
Richard A. Darville, Chief Executive Officer, BFG
Stanford A. Charlton, Managing Director, NUA
11:45am – 12:00pm
Collaboration Break
12:00pm – 12:15pm
Resilience, Recovery and Responsible Growth
Andrae Thompson, Group Chief Financial Officer, BFCS
12:15pm – 1:00pm
Innovation Panel: Next Starts with First - How We Collaborate to Innovate Systems, Products, Service
Moderator: G. Kelly Banks, Vice President – Information Technology / CIO
Lauren-Ashley Turner, Sr. Business Analyst, BFCS
Valya Gray, Sr. Business Analyst, BFCS
Rishad Bain, IT Operations Manager, BFCS
Kevin O. Hudson, Vice President – Underwriting, BFG
Tina Malcolm, Personal Lines Manager, BFG
Anquin Cooper, Group Analytics Manager, BFCS
Charles V. Sands, Chief Claims Officer, BFG
1:00pm – 2:00pm
LUNCH
Moderators
Berenthia Smith-Gilbert, Sr. Underwriter, BFG
Shakera Strachan, Claims Advisor, BFG
2:00pm – 2:20pm
Trusted for Generations: NUA Celebrates 60 Years
Moderator: Melanie D. Hutcheson, Group Marketing & Communications Manager, BFCS
Stanford A. Charlton, Managing Director, NUA
Kevin O. Hudson, Vice President – Underwriting, BFG
Linda Basden, Sr. Customer Service Representative – Personal Lines, NUA
2:20pm – 3:00pm
Employee Recognition
First Choice Awards
Education Awards
NUA Producer of the Year Awards
Long Service Awards
3:00pm – 3:15pm
Closing & End-of-Day Pep Rally
Amanda Dean, Manager – Human Resources & Training, BFCS
3:15pm – 5:00pm
HAPPY HOUR
