As a Bahamas First policyholder you are provided with the benefit services of First Response. In the event you are involved in a motor accident between the hours of 8 a.m. and 12 midnight, you should call 32-FIRST (323-4778). At the scene we expedite the claims process and render any accident assistance.
If First Response did not attend the scene of the accident the following are the steps you will need to take.
Have your vehicle inspected by our Motor Engineering Department. If the vehicle is immobile you may schedule an appointment for a motor engineer to carry out an off-site inspection.
Submit a copy of the Police Report, if applicable
A member of our claims department is available to advise you throughout the process.
Bahamas First Private Motor comprehensive coverage policy allows two claims per policy period related to the replacement of any glass in the windscreen or window of the vehicle, to a maximum of $750.00 per claim and $1,000.00 per claim for Commercial Motor policyholders.
The steps below will assist you with submitting your claim:
Report the matter to the Police and submit a Police Report when one becomes available.
Once the incident has been reported to the claims department along with the necessary documents an external adjuster or investigator will be assigned to the claim. This investigative process can take about 4 weeks depending on if the vehicle is recovered.
In the event your vehicle is damaged by fire as a comprehensive motor policyholder you can follow the following steps to submit a claim: