Complaint Monitoring Policy

Bahamas First's aim is to provide a high level of customer service along with quality insurance products that meet the diverse needs of our customers.

Any Customer, whether internal or external, who is dissatisfied with services, products or decisions rendered by Bahamas First and/or its affiliates or other representatives are entitled to express his/her grievance and to have the matter addressed in a timely, frank and forthright manner by the Company.

Additionally various regulatory bodies, such as the Insurance Commission Of The Bahamas require the Company to have a structured Complaints Monitoring Program to allow consumers to register and where applicable, have a reasonable remedy afforded to them arising from instances of service and/or product dissatisfaction.

Bahamas First has developed a formal complaint handling protocol to ensure customer concerns are handled discretely, effectively and efficiently by experienced company representatives.

Complaints can be delivered to us at the address below:

Mrs. Annette McSweeney
Complaint Administrator
Bahamas First
32 Collins Avenue
P.O. Box SS-6238
Nassau, Bahamas

or sent electronically using the link below:
File a complaint